Course Curriculum

All courses are taught by expert subject matters with some modules taught by industry leaders for practical learning and industry cases. Course content is in the form of videos, cases, projects, assignments and live sessions.

• Module 1 :   Introduction
• Module 2 : ServiceNow Overview
• Module 3 : List
• Module 4 : Table & Form Creation
• Module 5 : Data Dictionary
• Module 6 : User Administration and Data Security
• Module 7 :  Update Set
• Module 8 : Import Set
• Module 9 : Workflow & Flow Designer
• Module 10 : Service Catalog
• Module 11 :  SLA
• Module 12 :  Notification

Acquire Knowledge

• ServiceNow Platform Mastery: Develop a comprehensive understanding of the ServiceNow platform, including its core features, functionalities, and architecture.
• Configuration Expertise: Gain hands-on experience in configuring and customizing ServiceNow modules, tailoring the platform to meet organizational needs and optimizing workflows.
• User and Access Management: Learn to efficiently manage users and access controls within the ServiceNow environment, ensuring secure and streamlined user experiences.
• Incident and Problem Management: Acquire proficiency in setting up and managing incident and problem management processes, enhancing the platform's ability to handle and resolve service issues effectively.
• Change Management Implementation: Understand the principles of change management and implement effective change control processes within the ServiceNow platform to manage and track alterations to configurations.
• Service Catalog Configuration: Explore the configuration and optimization of the Service Catalog, creating a user-friendly interface for requesting and managing services.