Exploring the impact of AI and RPA on Employment
AI and RPA have undoubtedly transformed the way we work, and it's important to explore their implications on the job market. Let's dive in and disc...
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950.00 SR
1,900.00 SR
From personalized interactions to efficient issue resolution, Strategic Customer Service with AI course, presented by HRDSkills empowers you to harness the power of AI in elevating customer satisfaction. Gain a HRDSkills and unlock a new era of excellence in customer service through the fusion of strategy and artificial intelligence.
Course Curriculum
All courses are taught by expert subject matters with some modules taught by industry leaders for practical learning and industry cases. Course content is in the form of videos, cases, projects, assignments and live sessions.
- Module 1 : What is Customer Service or Define Customer Service?
- Module 2 : The Importance of Customer Service
- Module 3 : Four key principles of Customer Service in the Retail Business
- Module 4 : 16 key customer service skills in the Outsourcing Industry
- Module 5 : Customer Service in Retail Business s
- Module 6 : Different types of customers in the Retail Business
- Module 7 : Type of customers to take care of after purchase or service in the Retail and Outsourcing Business
- Module 8 : 10 types of Customer Service Channels
- Module 9 : How to Appreciate Customers?
- Module 10 : mportance of BPO Customer Support Service
- Module 11 : Customer Service Experience
- Module 12 : Strategies and Tools for Delivering Great Customer Service
- Module 13: Case Study
- Module 14: Course Overview
- Module 15: Introduction to ChatGPT
- Module 16: Implementing ChatGPT in Customer Service
- Module 17: Managing Challenges in ChatGPT-Powered Customer Service
- Module 18: Implementing ChatGPT in Customer Service - Best Practices
- Module 19: Ensuring Ethical and Responsible use of ChatGPT in Customer Service
- Module 20: Creating ChatGPT Responses
- Module 21: Ensuring a Seamless Customer Experience
- Module 22: Handling Sensitive Customer Issues
- Module 23: Monitoring and Improving ChatGPT Performance
- Module 24: Case Studies and Examples
- Module 25: Future Trends and Developments
- Module 26: Customer Service & RPA
- Module 27: Automated Data Entry and Processing
- Module 28: Order Processing
- Module 29: Customer Onboarding
- Module 30: Invoice Processing
- Module 31: Query Resolution
- Module 32: Appointment Scheduling
- Module 33: Customer Feedback Analysis
- Module 34: Legacy System Integration
- Module 35: Compliance Monitoring
- Module 36: Fraud Detection
- Module 37: Customer Account Updates
Acquire Knowledge
- Data-Driven Decision Making: Harness the power of AI-driven analytics to make informed decisions, optimizing customer service processes and outcomes.
- Efficient Issue Resolution: Acquire skills to use AI technologies for swift and accurate issue identification and resolution, minimizing customer downtime.
- Strategic Planning: Develop strategic approaches to utilize AI in customer service, aligning technology with organizational goals for long-term success.
- Customer Satisfaction Enhancement: Implement AI-driven strategies to elevate overall customer satisfaction levels, fostering loyalty and positive brand perception.
- Adaptability and Innovation: Cultivate a mindset of adaptability and innovation, staying current with evolving AI trends to continually enhance customer service strategies.
- Effective Communication: Hone communication skills to convey AI-enhanced solutions clearly and effectively to both customers and internal teams.
950.00 SR
1,900.00 SR
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